“In a claim arising during a contract with one of our customers, we needed to call on the expertise and resources of our broker. Whilst the matter was resolved, what really stood out was the professional expertise of MRIB. They co-ordinated with our insurers regarding all aspects of the legalities.
What was most impressive, MRIB were able to prove contributory negligence on the part of the customer, so the quantum of the claim was reduced significantly, but aside from that, their courtesy and professionalism in dealing with the claim meant that the ongoing business relationship between the customer and Spargonet was unaffected.
I would also like to add that at that point we had only recently appointed MRIB and the way they picked up the baton gives me every confidence that we are with the right Insurance Broker.”
– Ian Chandler, Managing Director