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Making a complaint


At MRIB Group we pride ourselves on our excellent customer service and constantly strive to perform above and beyond our clients’ expectations.

 

We always welcome your views and should you find yourself a in position where you feel you’d like to make a complaint we will handle it efficiently, effectively and fairly. Our Client Complaints Procedure 2019 sets out the process we will follow. This process follows the requirements and guidance of our regulator, the Financial Conduct Authority (FCA).

 

A complaint can be made in writing, by phone or in person and we ask that it is directed to your usual point of contact in the first instance. Alternatively, you can address your complaint to:

 

Complaints department

MRIB Group, Eagle House

Amersham Hill

High Wycombe

Buckinghamshire

HP13 6NU

 

T: 01494 451100

E: admin@mrib.com

 

If you are unhappy with our resolution of your complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service.

 

The Financial Ombudsman Service

Exchange Tower

London, E14 9SR

 

T: 0845 023 4567 or 0300 123 9123

E: complaint.info@financial-ombudsman.org.uk

Further information can be found at www.financial-ombudsman.org.uk